How Can We Help You?
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Can HICKIES laces go in the washing machine?
Yes! HICKIES can perfectly handle the washing machine, just make sure you use cold water. Also, please keep in mind...
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Do HICKIES laces come in different sizes?
The HICKIES lacing system is one size fits all. The material's unique elasticity allows them to adapt to your foot and...
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How Many HICKIES laces come in a pack?
The Adults packs contain 14 straps, and the Kids packs contain 10 straps. Always enough for a pair of shoes.
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What are HICKIES 2.0?
HICKIES 2.0 are the new and improved version of HICKIES No-Tie laces. Two years of research, design, and development have...
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How do I make my HICKIES laces tighter or looser?
Can't find the right fit yet? No worries, HICKIES are one size fits all and the material's unique elasticity allows...
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Do HICKIES laces contain latex?
Nope, HICKIES are 100% free of latex and toxic materials :) They are made of a material called thermoplastic elastomer...
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What is the warranty policy?
HICKIES warranties its products against breakage for six months from the date of receipt. Your sole remedy under this warranty is...
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How long are HICKIES laces?
Our adult version, HICKIES 2.0, measures 115 mm long. HICKIES Kids measures 110.5 mm long.
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Do HICKIES laces contain toxic materials?
Nope, HICKIES are 100% free of latex and toxic materials :)They are made of a material called thermoplastic elastomer (TPE),...
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What are HICKIES laces made of?
HICKIES are made of a material called thermoplastic elastomer (TPE), apart from lots of love!
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What is the difference between HICKIES 2.0 and HICKIES Kids?
HICKIES are our flagship product mostly used by adults, but they also work for children. By lacing up your shoes...
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How do I install my HICKIES laces?
Installing HICKIES Laces on your shoes is quick and easy. Please visit www.hickies.com/pages/how-it-works for step by step instructions.
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My HICKIES laces Snapped, what do I do?
We are sorry to hear that your HICKIES snapped, that shouldn’t be happening! We stand by our product and we...
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What types of shoes can I use HICKIES laces in?
HICKIES can be used on any type of shoes that have laces. They can be used with shoes that have...
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How do I return an item?
While we are sorry to hear that you wish to return your item(s), we are happy to assist you with...
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What is the warranty policy?
HICKIES warranties its products against breakage for six months from the date of receipt. Your sole remedy under this warranty is...
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What is your return policy?
HICKIES guarantees all merchandise sold through www.HICKIES.com. If, for any reason, you are not completely satisfied with your purchase, you...
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My order never arrived. What should I do?
Don't worry, we will make sure you get your HICKIES!Please send us an email at support@hickies.com with the subject line...
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Do you offer expedited shipping?
We do! You can choose it as your shipping option at checkout. Shipping costs will depend on your the method...
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What shipping options do you offer?
When you place an order, you will have the option to choose from three different shipping methods: - USPS First-Class...
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Where is my order?
When your order was shipped you should have received a Shipping Confirmation email with your tracking number. Sometimes they land...
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What is the 'Mystery Pack'?
When you buy 3 or more packs we will add a FREE Mystery Pack to your order, so you can...
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How do I return an item?
While we are sorry to hear that you wish to return your item(s), we are happy to assist you with...
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How do I modify my order?
Ordered the wrong items? Mistyped your address? We got you. Send us an email to support@hickies.com with subject line 'Modify...
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My order never arrived. What should I do?
Don't worry, we will make sure you get your HICKIES!Please send us an email at support@hickies.com with the subject line...
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Do you offer expedited shipping?
We do! You can choose it as your shipping option at checkout. Shipping costs will depend on your the method...
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Can I use a promotional code to place an order on HICKIES.com?
We offer promotional codes periodically. To take advantage of the discounts, please follow us on our social media channels. Facebook...
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What shipping options do you offer?
When you place an order, you will have the option to choose from three different shipping methods: - USPS First-Class...
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What payment methods do you accept?
You can pay for your items using any type of credit or debit card, or a Pay Pal or Future...
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Can I cancel my order?
If your order has not yet shipped from our warehouse, then there is still time for us to cancel it. Please...
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My HICKIES laces Snapped, what do I do?
We are sorry to hear that your HICKIES snapped, that shouldn’t be happening! We stand by our product and we...
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I forgot to apply my discount code
No worries! Send us a quick email to support@hickies.com with the subject line 'Forgot To Apply Discount Code' letting us know....
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Where is my order?
When your order was shipped you should have received a Shipping Confirmation email with your tracking number. Sometimes they land...
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Can I exchange my HICKIES laces for a different color?
Please send us an email at support@hickies.com with the subject line 'Exchange An Item' and we will take care of you...
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How do I join the HICKIES team?
We are alway looking to welcome new team members. If you are interested in joining our team please send an...
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