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  • Can HICKIES go in the washing machine?

    Yes! HICKIES can perfectly handle the washing machine, just make sure you use cold water. Also, please keep in mind...

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  • Do HICKIES come in different sizes?

    The HICKIES lacing system is one size fits all. The material's unique elasticity allows them to adapt to your foot and...

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  • How Many HICKIES laces come in a pack?

    The Adults packs contain 14 straps, and the Kids packs contain 10 straps. Always enough for a pair of shoes.

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  • What are HICKIES 2.0?

    HICKIES 2.0 are the new and improved version of HICKIES No-Tie laces. Two years of research, design, and development have...

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  • How do I make my HICKIES tighter or looser?

    Can't find the right fit yet? No worries, HICKIES are one size fits all and the material's unique elasticity allows...

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  • Do HICKIES contain latex?

    Nope, HICKIES are 100% free of latex and toxic materials :) They are made of a material called thermoplastic elastomer...

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  • What is the warranty policy?

    HICKIES warranties its products against breakage for six months from the date of receipt. Your sole remedy under this warranty is...

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  • How long are HICKIES laces?

    Our adult version, HICKIES 2.0, measures 115 mm long. HICKIES Kids measures 110.5 mm long.

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  • Do HICKIES contain toxic materials?

    Nope, HICKIES are 100% free of latex and toxic materials :)They are made of a material called thermoplastic elastomer (TPE),...

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  • What are HICKIES made of?

    HICKIES are made of a material called thermoplastic elastomer (TPE), apart from lots of love!  

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  • What is the difference between HICKIES 2.0 and HICKIES Kids?

    HICKIES are our flagship product mostly used by adults, but they also work for children. By lacing up your shoes...

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  • How do I install my HICKIES laces?

    Installing HICKIES Laces on your shoes is quick and easy. Please visit www.hickies.com/pages/how-it-works for step by step instructions.

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  • My HICKIES Snapped, what do I do?

    We are sorry to hear that your HICKIES snapped, that shouldn’t be happening! Please fill out this quick survey, https://www.surveymonkey.com/s/6BTDGZM,...

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  • What types of shoes can I use HICKIES laces in?

    HICKIES can be used on any type of shoes that have laces. They can be used with shoes that have...

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  • How do I return an item?

    While we are sorry to hear that you wish to return your item(s), we are happy to assist you with...

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  • What is the warranty policy?

    HICKIES warranties its products against breakage for six months from the date of receipt. Your sole remedy under this warranty is...

    Read More →

  • What is your return policy?

    HICKIES guarantees all merchandise sold through www.HICKIES.com. If, for any reason, you are not completely satisfied with your purchase, you...

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  • My order never arrived. What should I do?

    Don't worry, we will make sure you get your HICKIES!Please send us an email at support@hickies.com with the subject line...

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  • Do you offer expedited shipping?

    We do! You can choose it as your shipping option at checkout. Shipping costs will depend on your the method...

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  • What shipping options do you offer?

    When you place an order, you will have the option to choose from three different shipping methods: - USPS First-Class...

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  • Where is my order?

    When your order was shipped you should have received a Shipping Confirmation email with your tracking number. Sometimes they land...

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  • How do I return an item?

    While we are sorry to hear that you wish to return your item(s), we are happy to assist you with...

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  • How do I modify my order?

    Ordered the wrong items? Mistyped your address? We got you. Send us an email to support@hickies.com with subject line 'Modify...

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  • My order never arrived. What should I do?

    Don't worry, we will make sure you get your HICKIES!Please send us an email at support@hickies.com with the subject line...

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  • Do you offer expedited shipping?

    We do! You can choose it as your shipping option at checkout. Shipping costs will depend on your the method...

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  • Can I use a promotional code to place an order on HICKIES.com?

    We offer promotional codes periodically.  To take advantage of the discounts, please follow us on our social media channels.   Facebook...

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  • What shipping options do you offer?

    When you place an order, you will have the option to choose from three different shipping methods: - USPS First-Class...

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  • What payment methods do you accept?

    You can pay for your items using any type of credit or debit card, or a Pay Pal or Future...

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  • Can I cancel my order?

    If your order has not yet shipped from our warehouse, then there is still time for us to cancel it. Please...

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  • My HICKIES Snapped, what do I do?

    We are sorry to hear that your HICKIES snapped, that shouldn’t be happening! Please fill out this quick survey, https://www.surveymonkey.com/s/6BTDGZM,...

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  • I forgot to apply my discount code

    No worries! Send us a quick email to support@hickies.com with the subject line 'Forgot To Apply Discount Code' letting us know....

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  • Where is my order?

    When your order was shipped you should have received a Shipping Confirmation email with your tracking number. Sometimes they land...

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  • Can I exchange my HICKIES laces for a different color?

    Please send us an email at support@hickies.com with the subject line 'Exchange An Item' and we will take care of you...

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  • How do I join the HICKIES team?

    We are alway looking to welcome new team members. If you are interested in joining our team please send an...

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